Complaint procedures

Do you have a Complaint?
Then we definitely want to hear from you!

If you have a complaint we definitely need to hear from you. At Catholic Super we are always looking for ways to improve service to our members and employers.

How do I make a complaint?

Most enquiries and complaints can be dealt with by contacting us. Please note that after your initial enquiry, you may also be asked to put your enquiry in writing.

How long will it take?

Government Legislation requires us to process your enquiry or complaint within 90 days, however, we usually respond within 30 days or less. Refer to the latest Product Disclosure Statement for details of the Fund's formal procedure for members to follow.

What if I’m still not satisfied?

If you are not satisfied with the handling of your complaint or the Trustee's decision, you may contact the Superannuation Complaints Tribunal on 1300 884 114 or view their internet site at www.sct.gov.au. The Tribunal is an independent body set up by the Federal Government to assist members or beneficiaries to resolve certain types of complaints with fund trustees.

Need more information?

Refer to the Product Disclosure Statement for more details.

Have a question that’s not answered here? Contact Us or call 1300 655 002.