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Compliant and hassle-free super payments

OnlineQ makes paying staff super contributions easy.

It's a clearing house, allowing you to make super contribution payments for all your employees through one simple online platform, no matter who they have their super with.

OnlineQ is fully supported by our exceptional service staff over phone, email and in person.

Understanding your super obligations to your employees

The Australian Government requires employers to provide a minimum level of superannuation to help employees save for their retirement.  

Generally speaking, you must pay superannuation of 11% on top of your employees’ wages (for financial year 2023-24). One exception is for employees who are under the age of 18 and work less than 30 hours per week.
These compulsory superannuation payments are called Superannuation Guarantee (SG) contributions: 

  • For financial year 2023-24, the SG is 11% of an employee’s ordinary time earnings. 
  •  You must pay SG at least four times a year, by the quarterly due dates. 
  •  You must pay and report super electronically in a standard format, ensuring you meet SuperStream requirements. 
  •  Your super payments must go to a complying super fund – most employees can choose their own fund. 
  •  If you don’t pay the SG on time, you may have to pay the super guarantee charge. 

When an employee starts work with you, it’s important they provide you with their Tax File Number (TFN) using the Australian Tax Office (ATO) TFN declaration form. You’ll then need to pass this on to us: 

  •  within 14 days of receiving the completed form from your employee, or 
  •  when you make the first SG contribution on their behalf. 

If we don’t have your employee's TFN, they could unnecessarily pay tax at the highest marginal tax rate.

How often do you need to pay?

The super you pay an employee is calculated from the day they start working with you. You must make payments at least four times a year, and by the quarterly due dates:

QuarterPeriodPayment due date
11 July - 30 September28 October
21 October - 31 December28 January
31 January - 31 March28 April
41 April - 30 June28 July

How much do you need to pay?

To work out the payment amount required for an employee, multiply the employee’s ordinary time earnings (OTE) for the quarter by the current SG rate of 11% (if you’re paying a higher super rate, multiply by the rate you’re paying).

Claiming tax deductions

You may claim a tax deduction for the super payments you make for your employees within the same financial year that you make them.

For more information on super and tax, contact the ATO.

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Need help with OnlineQ?

Contact our dedicated support team

  • Email: info@onlineq.com.au
  • Call: 1300 655 002
  • Hours: Monday to Friday, 8:30am-6:00pm AEDT.

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