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SMS sender ID update

In a bid to protect Australians from SMS scams, the Australian Communications and Media Authority (ACMA) has rolled out a new, anti-scam sender ID registry.

From 1 July 2026, all organisations need to register their sender ID details with ACMA – this will allow them to display their brand name at the top of the text messages they send. If they haven’t registered, any texts they send will instead be labelled “Unverified” – and that could signal a potential scam.

This change specifically targets scammers who impersonate well-known brands, and is designed to help you to identify genuine text messages.

A legitimate SMS from Catholic Super will be labelled as being sent from ‘CathSuper’.

If you have any concerns about the authenticity of an SMS or message from Catholic Super, you can call 1300 655 002 or contact us via our website.

Report a suspicious message

If you're not sure about a piece of communication regarding your super you can contact our Service Centre or call us on 1300 655 002.

Contact us

How do I keep my super safe?

If you think your Catholic Super account may have been compromised, or notice suspicious acitivity, take the following actions as soon as possible.

Step 1. Update your password.

Change your Member Online password. You can do this by logging in to your account. 

Step 2. Contact us.

If you think your Catholic Super account may have been compromised please call us on 1300 655 002 or use our contact us page.

Tips to avoid superannuation scams

Regularly check your superannuation account balance and details by logging in through our website. Look for any unusual activity such as transactions and detail changes that you do not recognise. If something does not look right, call us on 1300 655 002 or use the contact form.  

 

We generally communicate with our members by:

Mail: If you aren’t certain about the authenticity of mail you have received, you can call us on 1300 655 002 to verify.

Text messages: Text messages can be sent to you as part of the multi-factor authentication process when logging into your online account.  

Phone: If you aren’t certain about a call’s authenticity you can call us back on 1300 655 002 to verify.

Email: Emails from the Fund can be sent from the following email addresses:

  • @csf.com.au
  • @catholicsuper.superfacts.com
  • @mercer.com
  • @esuper.com.au
  • @super-retirement.com.au
  • @onlineq.com.au

 

You can contact us directly by calling 1300 655 002 or using the contact form. 

 

If you are not sure about something, speak with somone you trust (like a family member, one of our team members, your financial adviser, or your accountant), before you proceed.

 

A scammer is unlikely to have a valid licence to manage superannuation funds. They may say they don’t need one, or they may copy someone’s licence details. You can check if someone is licenced on ASIC's Professional Registers Search page.

Updating passwords on a regular basis can help protect you. As a general rule, passwords should be:

  • Long: Experts recommend at least 12 characters.
  • Complex: A combination of uppercase and lowercase letters, numbers, and symbols is suggested.
  • Unique: Use different passwords for different accounts.

A password manager can help you to manage multiple passwords across different accounts. 

Superannuation scams are on the rise 

A scam is when someone deceives you into providing personal or financial information so they can steal from you. Scams come in many different forms, and superannuation scams are on the rise.

Text messages, emails, social media and phone calls are the most commonly used ways scammers target their victims. 

Scams can appear legitimate and often encourage a quick response such as asking you to:

  • provide personal or financial information
  • download a file or click a link
  • share access to your computer
  • set up a new account or make a payment. 
Government resources are available

The Government's ScamWatch websites offers a range of information and resources to help keep you safe from online scams. 

Visit Scamwatch

Common superannuation scams

Superannuation is not immune to scams. So it’s important to remain vigilant and protect yourself from scammers.

Common superannuation scams include:

Phishing scams

A scammer may pretend to be from your superannuation fund and ask for your personal, account or login details. This could include asking you to provide identification documents or sending you a link, which leads you to a webpage designed to trick you into entering your username and password details.

Illegal early access schemes

Illegal early access schemes encourage you to withdraw your super before you're legally entitled to. For a fee, scammers may offer to help you complete legitimate forms and submit them to your superannuation fund, so that you can use the funds to pay for personal expenses. These schemes are illegal. 

Encouraging you to withdraw your superannuation and open an SMSF

Scammers can make this option appear enticing through descriptions of high investment returns and ease of the process by having it ‘all taken care of for you’. Ultimately, the scammer may be seeking to steal your money, once your superannuation account has been transferred to a bank account they control.   

False and misleading information

Scammers may circulate false information on websites or advertisements that appear legitimate. This could be framed as a ‘major change’ to superannuation rules, and is designed to alarm people into taking further actions – such as clicking on links and providing private info. If in doubt, refer to the official ATO website, or contact your super fund.

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