The Board overseeing Catholic Super and the Board of TelstraSuper have signed a binding Heads of Agreement and agreed to proceed with a ‘merger of equals’ between the two funds.

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An update from Catholic Super

The media have recently published articles relating to suspected cyber attacks impacting a number of superannuation funds. 

We can advise that there is currently no evidence to suggest that we have been impacted by these cyber attacks.  We are continuing to monitor the situation closely to ensure your data remains secure.

We understand that the impacted super funds are working with the National Office of Cyber Security, superannuation regulator (APRA) and impacted members. 

Report a suspicious message

If you're not sure about a piece of communication regarding your super you can contact our Service Centre or call us on 1300 655 002.

Contact us

How do I keep my super safe?

If you think your Catholic Super account may have been compromised, or notice suspicious acitivity, take the following actions as soon as possible.

Step 1. Update your password.

Change your Member Online password. You can do this by logging in to your account. 

Step 2. Contact us.

If you think your Catholic Super account may have been compromised please call us on 1300 655 002 or use our contact us page.

How we keep your super safe

At Catholic Super we’re committed to protecting our members’ superannuation from fraud and scams and have a range of security measures in place, including multi-factor authentication for account logins.

Here’s what you can expect from us:

  • If you call us, we’ll ask a number of security questions to verify your identity.
  • We monitor Catholic Super accounts for suspicious activity and will contact you if we notice suspicious activity. If you aren’t certain about a call’s authenticity you can call us back on 1300 655 002 to verify.
  • We have proof of identity procedures in place for changes to account details.
  • We have security measures in place to prevent unauthorised access to confidential data and documents.
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Tips to avoid superannuation scams

Regularly check your superannuation account balance and details by logging in through our website. Look for any unusual activity such as transactions and detail changes that you do not recognise. If something does not look right, call us on 1300 655 002 or use the contact form.  

 

We generally communicate with our members by:

Mail: If you aren’t certain about the authenticity of mail you have received, you can call us on 1300 655 002 to verify.

Text messages: Text messages can be sent to you as part of the multi-factor authentication process when logging into your online account.  

Phone: If you aren’t certain about a call’s authenticity you can call us back on 1300 655 002 to verify.

Email: Emails from the Fund can be sent from the following email addresses:

  • @csf.com.au
  • @catholicsuper.superfacts.com
  • @mercer.com
  • @esuper.com.au
  • @super-retirement.com.au
  • @onlineq.com.au

 

You can contact us directly by calling 1300 655 002 or using the contact form. 

 

If you are not sure about something, speak with somone you trust (like a family member, one of our team members, your financial adviser, or your accountant), before you proceed.

 

A scammer is unlikely to have a valid licence to manage superannuation funds. They may say they don’t need one, or they may copy someone’s licence details. You can check if someone is licenced on ASIC's Professional Registers Search page.

Updating passwords on a regular basis can help protect you. As a general rule, passwords should be:

  • Long: Experts recommend at least 12 characters.
  • Complex: A combination of uppercase and lowercase letters, numbers, and symbols is suggested.
  • Unique: Use different passwords for different accounts.

A password manager can help you to manage multiple passwords across different accounts. 

Superannuation scams are on the rise 

A scam is when someone deceives you into providing personal or financial information so they can steal from you. Scams come in many different forms, and superannuation scams are on the rise.

Text messages, emails, social media and phone calls are the most commonly used ways scammers target their victims. 

Scams can appear legitimate and often encourage a quick response such as asking you to:

  • provide personal or financial information
  • download a file or click a link
  • share access to your computer
  • set up a new account or make a payment. 
Government resources are available

The Government's ScamWatch websites offers a range of information and resources to help keep you safe from online scams. 

Visit Scamwatch

Common superannuation scams

Superannuation is not immune to scams. So it’s important to remain vigilant and protect yourself from scammers.

Common superannuation scams include:

Phishing scams

A scammer may pretend to be from your superannuation fund and ask for your personal, account or login details. This could include asking you to provide identification documents or sending you a link, which leads you to a webpage designed to trick you into entering your username and password details.

Illegal early access schemes

Illegal early access schemes encourage you to withdraw your super before you're legally entitled to. For a fee, scammers may offer to help you complete legitimate forms and submit them to your superannuation fund, so that you can use the funds to pay for personal expenses. These schemes are illegal. 

Encouraging you to withdraw your superannuation and open a self-managed super fund

Scammers can make this option appear enticing through descriptions of high investment returns and ease of the process by having it ‘all taken care of for you’. Ultimately, the scammer may be seeking to steal your money, once your superannuation account has been transferred to a bank account they control.   

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