The Board overseeing Catholic Super and the Board of TelstraSuper have entered into a merger agreement. The two funds have signed a non-binding Memorandum of Understanding and have agreed to explore a 'merger of equals' between the two funds.

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For any number of reasons, there are times when our members need additional support and assistance. We’re here for you, and these are some of the ways we can help.

Our commitment is to you

We’re here to act in our members’ best financial interests and we’ve been doing exactly that for more than 50 years.

Sometimes, the support and assistance we provide goes beyond the basic products and services you might expect from your super fund. This extra support has the potential to make a big difference at a time when you might need it the most.

Speak with our team

If you’ve got any questions about your Catholic Super account, the insurance you have with us, or how we can support you, our team is here to help.

Contact us

Support with an insurance claim

Insurance claims can be complex, and we understand that the need to make a claim often comes at a time of great change and challenge for a member and their loved ones. Our team is here to help guide you and ensure the claims process is as easy and straightforward as possible.

Learn more about making an insurance claim, including how the process works depending on the type of claim you may need to make.

You can also contact our Service Centre if you’d like to speak to us directly:
1300 655 002
Monday to Friday
8:30 am – 6:00 pm AET

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If you need early access to your super

If you’re experiencing severe financial difficulty, it may be possible to access some or all of your super early on the grounds of severe financial hardship or compassionate grounds. Obtaining early access to your super may provide you with some support at a challenging time. Just be aware that the government applies strict rules to early release payments, and you’ll need to meet certain requirements before you can access your super. 

Learn more about how to apply for early access to your super, the eligibility requirements and how the process works.

Do you need to arrange third party access or a POA?

You can enable someone to act on your behalf when it comes to your super by completing a Third Party Authority form. This allows the person you nominate to access your account, and also help you if you need to make an insurance claim.

A POA is a legal document that allows you to appoint an individual or an organisation to either manage or assist you with, your personal or financial affairs. There are a range of different options, and the rules may vary from state to state.

You can read more about POAs on the ASIC MoneySmart website.

If you’re unhappy with any product or service that we provide, or any other aspect of the Fund, you may wish to make a complaint.

We always try to resolve complaints quickly, to the satisfaction of all concerned, and in the best interests of all our members. If you need to make a complaint, you can call us directly, write to us, email us, or reach us via our website.

Supporting you with education and advice

Of course, if you’ve got any day-to-day questions about your super or retirement, we’re here to help with that, too. Here’s just a snapshot of some of the information and services we provide to help you build your confidence and understanding when it comes to super and retirement, so you can plan ahead with confidence.

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Events and webinars

We run regular webinars and seminars to help you learn more about super, insurance through your super, retirement and investing. And there’s no extra cost for members – our events and webinars are all part of your membership. Keen to start expanding your knowledge?

Find an event
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Help with your retirement

Our Service Centre offers personalised one-on-one support on all things retirement. Our team of experts is ready to answer your retirement questions and provide practical information and general advice to help you navigate the transition from working life to retirement.

Service Centre
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Financial advice

We offer a range of financial advice services to suit different needs, including super advice on your super, insurance in super, and retirement accounts (in most cases super advice is at no additional cost for members), as well as more comprehensive financial advice**.

Get advice

* The term 'family' consists of your children, partner, parents and parents in-law.

^ Eligibility criteria apply for insurance and the insurer is MetLife Insurance Limited (ABN 75 004 274 882 AFSL 238096).

** Financial advice may be provided to members by Togethr Financial Planning Pty Ltd (ABN 84 124 491 078 AFSL 455010) – a related entity of Togethr.

Issued by Togethr Trustees Pty Ltd ABN 64 006 964 049, AFSL 246383 ("Togethr"), the Trustee of Equipsuper ABN 33 813 823 017 ("the Fund"). Catholic Super is a division of the Fund. The information contained is general advice and information only and does not take into account your personal financial situation or needs. You should consider whether this information is appropriate to your personal circumstances before acting on it and, if necessary, you should seek professional financial advice. Where tax information is included, you should consider obtaining taxation advice. Before making a decision to invest in the Fund, you should read the Product Disclosure Statement (PDS) and Target Market Determination (TMD) for the product which are available at csf.com.au/pds.

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