Whether you're confident in setting up your account yourself or need our expert guidance and support through the process, we make setting up a retirement account easy.
It is the same process for setting up a Retirement Income or Transition to Retirement Income account – either online, over the phone or via a hardcopy application form.
You can learn more about these products and begin your journey here.
Regardless of how you apply for your retirement account, there’s a few things you should have prepared to complete your application:
Bank account details for where you’d like your income payments to go.
Superannuation account details from which to transfer your super savings into your new retirement account.
Two forms of identification to verify your identity, such as a valid Australian driver’s licence or passport.
Tax file number for the purposes of identification when rolling over from an external fund.
A digital copy of your bank statement to confirm the bank account that we will pay your retirement income to.
Two forms of identification to verify your identity, such as a valid Australian driver’s licence or passport.
Our online application generally takes 20 minutes to complete, but you can save your progress and resume at any time within 14 days.
You’ll need to decide things such as the amount of income you wish to receive and how you’d like your balance to be invested. The good thing is that you’ll be able to alter these at any time via our member portal should you change your mind once your account is setup.
Once your online application is submitted, we will review it to ensure we have all the required information. We’ll give you a call within two business days to confirm that your application has been submitted for setup or to request any additional information. Our goal is to ensure that your account setup is as seamless as possible.
On average, it typically takes 5-10 business days to set up an account once all the necessary information has been received.
You can call us at any time for assistance with your application or to check on its progress.