During the transition period there will be impacts to some of the services we provide. This limited-service period will run from 4:00pm on Friday 23 June until 4:00pm on Tuesday 18 July 2023 AEST. During this time, our team will be doing all that we can to ensure any disruptions are kept to a minimum. Key service disruptions are as follows.
Member website access
You won’t be able to access your member account online from 4:00pm on Friday 23 June 2023 until 4:00pm on Tuesday 18 July 2023 AEST.
Service Centre
Our Service Centre will still be available during this limited-service period but will have reduced functionality and may not be able to provide you with transaction details.
Investment switches
Investment switches won’t be processed from 4:00pm on Friday 23 June 2023 until after 4:00pm on Tuesday 18 July 2023 AEST. You won’t be able to lodge investment switch requests online during this time, but if we do receive a form to change your investments during this period, we’ll hold it and process it after Tuesday 18 July 2023. If you lodge multiple switch requests during this time, we’ll process only the one we received most recently.
Processing payments
During the limited-service period we’ll continue to process the following types of payments but will only be able to release up to 80% of your balance (as at 30 June 2023), with any remaining amount released after Tuesday 18 July 2023:
- financial hardship requests
- compassionate grounds releases
- death benefits
- terminal illness benefits
- total and permanent disablement (TPD) benefits, and
- Division 293 tax payments.
Other payments and transfers to other super funds will be paused until after Tuesday 18 July 2023.
Service Centre
Our Service Centre will still be available during this limited-service period but will have reduced functionality and may not be able to provide you with transaction details.
Contributions
We recommend that you or your employer make any contributions to the Fund before 4:00pm Friday 23 June 2023 AEST to allow time for them to be allocated to your account before the end of the financial year.
Contributions received by 5:00pm Friday 30 June 2023 AEST will be reported to the Australian Taxation Office (ATO) as having been received in the financial year ended 30 June 2023. Contributions received after Friday 23 June may not be allocated to your account until the limited-service period ends after Tuesday 18 July 2023.
