We understand that losing a loved one can be a difficult time and navigating a death claim can feel overwhelming. That’s why we aim to make the process as simple, fair and transparent as possible, for our claimants.
And while every claim can be different depending on personal circumstances, we treat all of our claimants with compassion, dignity and respect.
For a detailed guide on the claims process and the steps you need to take, please download our handbook.
At every stage of the claims process, we’re here to support you and progress your claim as quickly as possible. Our Making a death claim video provides an overview of our claims process, and if you would like more details, please refer to our Making a death benefit claim handbook
Every claim is different, and the time it takes to assess a claim can vary. But in each case, we’re here to make the process as straightforward as we can. We follow a 5-step claims process
A death benefit is payable when a member has passed away. The benefit can be made up of:
• the member’s super or retirement income account balance
• any death insurance cover the member may have had at the time of their passing.
Superannuation law and the Catholic Super Trust Deed determine who a death benefit can be paid to. In most cases, the benefit goes to:
and/or:
The member might have chosen who they want to receive their death benefit by making a reversionary, binding or non-binding beneficiary nomination.
You can find more information about eligible beneficiaries in the Making a death benefit claim handbook.
We aim to finalise claims as quickly as possible. In most cases, death claims can be finalised within 4 months after all the necessary documentation has been submitted. However, complex claims can take up to 12 months or longer, depending on the circumstances.
Taxes may apply to death benefit payments depending on who receives the benefit. If you’re a tax dependant of the late member, the payment is generally tax-free. If you’re a non-tax dependant, some tax may be taken out.
If the death benefit is paid to the members estate, it’s tax-free and the legal personal representative (LPR) will manage any applicable taxes depending on how the benefit is distributed.
*Refer to handbook for further details.
The loss of a loved one affects us in different and sometimes unexpected ways. It’s important to be mindful of your own care and wellbeing. If you’re feeling overwhelmed or distressed, you might like to consider these services as a potential source of support.
Making a claim can be a difficult and emotional process.
Whenever you’re ready, or if you need some guidance, please call us on: 1300 655 002
Monday to Friday between 8:30am-6:00pm AET.
Are you a First Nations person or experiencing difficulty providing documents
If you’re having trouble providing the required documents or proof of your identity, please give our team a call
on 1300 655 002, Monday to Friday 8:30am to 6:00pm AET
Catholic Super offers expert financial advice services through our licensed Financial Planners.
Our advisers can provide assistance on the likely impact of any benefit payment with regards to your personal financial situation, and help you make informed decisions about your benefit.
Catholic Super offers expert financial advice services through our licensed Financial Planners.
Our advisers can provide assistance on the likely impact of any benefit payment with regards to your personal financial situation, and help you make informed decisions about your benefit.
| We acknowledge all First Peoples of the beautiful lands on which we live and work, and their enduring knowledge and connections to Country. We honour the wisdom of and pay respect to Elders past and present. |  |  |