If you’re temporarily unable to work due to an illness or injury, IP insurance can provide you with regular monthly benefit payments. This cover may help ease financial pressure while you focus on your recovery.
And while every claim can be different depending on personal circumstances, we treat all of our claimants with compassion, dignity and respect. We’re here to support you, every step of the way.
For a detailed guide on the claims process and the steps you need to take, please download our handbook.
At every stage of the claims process, we’re here to support you and progress your claim as quickly as possible. Our Making an IP claim video provides an overview of our claims process, and if you would like more details, please refer to our Making an IP claim handbook
Every claim is different, and the time it takes to assess a claim can vary. But in each case, we’re here to make the process as straightforward as we can. We follow a 5-step claims process
IP insurance cover can provide you with regular monthly payments if you’re temporarily unable to perform your usual duties in your regular occupation because of illness or injury.
IP benefits may be paid if:
Your claim for an IP benefit will be assessed by our insurer, in line with the policy terms and conditions.
If you’re eligible, IP payments are made monthly in arrears, starting after your waiting period has been completed.
The amount you receive will be the lower of:
If you’re able to return to work in a reduced capacity, you may still receive a partial benefit. This benefit will be adjusted based on the income you earn, or what you’re assessed as being able to earn.
The insurer will regularly review your circumstances to confirm your ongoing eligibility to receive IP payments.
For more detailed information about how your IP benefit is calculated, please refer to our Making an IP claim handbook
We aim to finalise claims as quickly as possible. In most cases, IP claims are finalised within two months after all the necessary documentation has been submitted. However, the timeframe may vary depending on the complexity of the claim and the availability of information required from you, your employer, and your treating doctors and specialists.
IP benefits are paid as taxable income and, just like salary and wages, they attract Pay As You Go (PAYG) tax. Any tax that applies is deducted from your IP benefit before it’s paid to you and sent to the Australian Taxation Office directly.
Income tax can be complex and depends on your personal financial circumstances. We recommend getting financial advice to better understand how your benefit payments may be taxed. One of our licensed financial planners would be happy to help you.
The amount of IP benefits payable to you will be reduced by the amount of any of the following benefits you’re entitled to as a result of your inability to work:
This is the time you need to wait before your IP claim will be assessed. Your waiting period may be 30, 60, or 90 days and begins from the date your doctor certifies you were totally disabled on that day.
Once your claim is accepted, payments are made from the end of the waiting period and are paid in the following month, including any back pay owed.
If you return to work during the waiting period and are unable to continue due to the same illness or injury, your original waiting period will still apply, provided you worked for no more than 10% of the waiting period.
This is the maximum period your IP benefit can be paid, as long as you continue to meet the eligibility requirements. Your benefit period will be for 2 years, 5 years, or until you turn 65, when the benefit will end
The loss of a loved one affects us in different and sometimes unexpected ways. It’s important to be mindful of your own care and wellbeing. If you’re feeling overwhelmed or distressed, you might like to consider these services as a potential source of support.
Making a claim can be a difficult and emotional process.
Whenever you’re ready, or if you need some guidance, please call us on: 1300 655 002
Monday to Friday between 8:30am-6:00pm AET.
Are you a First Nations person or experiencing difficulty providing documents
If you’re having trouble providing the required documents or proof of your identity, please give our team a call
on 1300 655 002, Monday to Friday 8:30am to 6:00pm AET
Catholic Super offers expert financial advice services through our licensed Financial Planners.
Our advisers can provide assistance on the likely impact of any benefit payment with regards to your personal financial situation, and help you make informed decisions about your benefit.
Catholic Super offers expert financial advice services through our licensed Financial Planners.
Our advisers can provide assistance on the likely impact of any benefit payment with regards to your personal financial situation, and help you make informed decisions about your benefit.
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